Exchange & Return Policy

Last updated: 6 December 2025

Thank you for shopping with HomeSnap.
Please read our Return & Exchange Policy carefully before placing an order.

1. No Returns Accepted

At HomeSnap, we do not accept returns for any products once the order is delivered.

Please make sure to review product details, specifications, and images carefully before making a purchase.

2. Exchanges (Only for Damaged or Wrong Product)

Although we do not accept returns, we do offer exchanges only in the following situations:

  • You received a damaged product

  • You received the wrong item (different from what you ordered)

  • You received a missing item in the package

Conditions for Exchange:

To be eligible for an exchange, you must:

  1. Notify us within 24 hours of delivery

  2. Share clear photos/videos of:

    • The outer package

    • The product

    • The damage or issue

  3. Ensure the product is unused, unwashed, and in original condition

If the above conditions are not met, the exchange request may be rejected.

3. Non-Exchangeable Items

We cannot accept exchange requests for:

  • Change of mind

  • Wrong size or color selection by the customer

  • Products damaged due to customer handling

  • Delay in delivery caused by courier or weather

  • Discounted or sale items

4. Defective or Damaged Product Process

If your item is damaged or incorrect:

  1. Email us at store.homesnap@gmail.com within 24 hours

  2. Include your order ID, issue description, and photos/videos

  3. Our support team will verify and approve your request

  4. A replacement will be shipped once approved

5. Order Cancellation

  • Orders can be cancelled only before they are shipped.

  • Once shipped, the order cannot be cancelled.

6. Contact Us

For any concerns regarding damaged or wrong products:

📧 store.homesnap@gmail.com

Our support team will assist you promptly.